Contact Sqise
GENERAL ORDER QUESTIONS
Order Confirmation
After placing your order, you will receive a confirmation email within an hour. If you can’t find it, please try the following :
- Search your inbox for "Sqise Shipping Confirmation" or "Sqise Order Confirmation."
- Check your spam or junk folder.
- If you still can’t locate it, please contact us using the below form.
Shipping Confirmation
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number for you to track your order. You will also receive notifications when your order is out for delivery or marked as delivered by the carrier.
Accepted Payment Methods
We accept payments from major credit cards, including Visa, Mastercard, and American Express, as well as PayPal, Shop Pay, Venmo...
What Currency Will My Order Be Processed In ?
Our system supports most globally recognized currencies, and you will be charged in your local currency at standard exchange rates. For further assistance, please do not hesitate to using the below form.
SHIPPING & DELIVERY QUESTIONS
When Can I Expect My Package to Arrive ?
Shipping takes 5-10 business days. If you do not receive your package within 2 weeks of placing your order, please contact our support team for assistance.
What Is the Cost of Shipping ?
Orders under £45 have a £5 shipping fee. Orders over £45 automatically qualify for free shipping.
How Can I Qualify for Free Shipping ?
Free shipping is automatically applied to orders over £45.
Do You Ship Internationally ?
We currently ship to the following countries :
UK
If your country isn’t listed, please contact us to discuss possible options for shopping with Sqise.
RETURNS & REFUNDS
How Can I Qualify for a Refund ?
We offer both full and partial refunds. For more details, please refer to our Refund Policy or contact us directly.
How Soon After Purchase Can I Request a Refund ?
Requests for refunds can be made within one month of purchase.
WARRANTY & REPAIR
Do We Offer a Warranty on Our Products ?
All Sqise products go through a rigorous quality control process and are covered by our warranty against manufacturing, design, or material defects. If you notice any defects, please contact us within 1 months of receiving your order.
Note that our warranty does not cover damage caused by impact, misuse, or issues unrelated to manufacturing.
Still unable to find the answers to your questions ?
Email us at contact@sqise.com, or share your thoughts through our contact form. Our team will get back to you within 1-2 business days.