Enjoy FREE UK DELIVERY on all orders ! Priority Delivery costs is £2.90

Delivery Information	Time frame
Delivery	9 -11 business days
Priority delivery	Priority 24-hour tracked service, dispatched same day if ordered before 12pm (excluding Saturday)
Channel Islands, Northern Ireland and the Highlands	9 -11 business days
Europe and Worldwide	No delivery
Order processing	1 - 3 business days

Please add a mobile number to your account to receive updates about your parcel.

Order weight restriction is 10,000g – if your order is over this amount, you'll need to place separate orders of 10,000g or less.

During UK Bank Holidays and busy periods such as Christmas, it may take slightly longer to receive your parcel. We will always do our best to inform you about any delay.

Returns & Exchanges

Seasonal Exclusive: 30-Day Happiness Guarantee

All orders placed are covered by our 30-Day Happiness Guarantee. You have 30 days from the order date to return it for a full refund or exchange.

Please note: We require an order number to issue a refund.

If you’re unhappy with your item or would like to swap your item for a different product, please return your purchase back to us for a refund or exchange. 

Please note:

1. We will send your replacement item or refund your payment within 30 working days upon receipt of your item
2. We can only fulfil refund/exchange requests for those orders sent back
3. We can only exchange products for up to the same value of the original order
4. We are unable to refund just part of a collection - to get a refund for collection items, please return the whole collection and the full sum paid for the collection can be refunded
5. If you would like to exchange products that make up just part of a collection, we can do this and only require those individual items to be returned to us in order to exchange them
6. Customers are responsible for shipping costs when returning item(s) for refunds/exchanges
7. All returns must be in re-sellable condition. This means that the product still has to function and be in the original product packaging.
8. If the original order was purchased with a special gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
9. In the instance of the bundle offers, all merchandise within the bundle must also be returned or the value of the unreturned merchandise will be deducted from any available refund.

Shipping Restrictions

Please see list below of product restrictions

 

If you are a customer outside of the UK

The rules around the importation of UK products into non-EU countries have not changed with Brexit (1st January 2021).

Any customer purchasing our products from the UK to be shipped into their own country outside of the UK and the EU, may be required to pay additional Import Taxes and duty. The amount of Import Taxes and/or duty that needs to be paid will be dependent on the minimum order value rules within the country you live in.

These rules are the same as they were before Brexit, and haven’t changed. So in this instance, you will be charged these fees as normal. If you’re a customer living outside the EU, please check your country’s import taxes and custom duty rules before placing an order with us.

We hope this helps you further understand the charges you may receive depending on where you’re ordering from, and – as always – please don’t hesitate to get in contact with us if you have any questions !